| Volume, pages, and signers | Four to eight weeks of send logs and completed-document samples | Use attempts entering the signature workflow, not completed documents |
| Print, mail, travel, and storage | Invoices, courier records, expense claims, and archive bills | Exclude employee time already embedded in a travel charge |
| Preparation, tracking, and rework | Observed work samples, time records, and exception logs | Define non-overlapping start and end points for each task |
| Electronic pricing | Current quote, order form, contract, and usage report | Confirm whether pricing is per send, completion, signer, identity check, API call, or stored item |
| Cycle time and abandonment | Comparable before-and-after cohorts from the same contract group | Reduce attribution when price, channel, owner, or contract terms also changed |
| Cash and contribution profit | Payment terms, receipt dates, and contribution-margin records | Use timing value for earlier cash and contribution profit for recovered contracts |