Estimate Korean domestic and international flight delay or cancellation remedies from destination arrival delay, affected-segment fare, replacement-flight status, and carrier responsibility.
Domestic and international flights use different time and amount bands. Cancellation also covers denied boarding, overbooking, and missing reservations.
The airline must substantiate an exemption. Keep the status uncertain while you request the specific cause and supporting record.
Use destination arrival delay, not departure delay. For cancellation, use the replacement or earliest available flight arrival difference.
Estimated amount under the Korean dispute standard
KRW 30,000
This is an agreement or recommendation benchmark when the parties have not agreed otherwise, not an automatic final payment.
Potentially within the benchmark · Domestic arrival delay of at least two hours
If a stay was necessary, separately document reasonable meal, lodging, and related expenses.
The airline generally notifies the result within 14 days after receipt, or within 60 days for a stated special reason such as translation.
An international itinerary may also fall under EU261, UK261, another departure or arrival jurisdiction, or a more favorable airline policy. Compare those rights separately rather than adding them automatically.
This calculator estimates remedies under the Korean Fair Trade Commission Consumer Dispute Resolution Standards when a domestic or international flight arrives late, is cancelled, or is not performed because of overbooking, a missing reservation record, or a similar carrier-side problem. It separates percentage compensation, fixed United States dollar caps, refund references, and non-cash remedies so that unlike items are not presented as one guaranteed payment.
The result is a Korea-based 2026 dispute-resolution estimate, not an automatic statutory payout, a court award, or legal advice. Article 16 of the Korean Framework Act on Consumers makes the standards a basis for an agreement or recommendation when the parties have not expressed a different intention. Airline conditions of carriage, proof of the cause, the exact itinerary, and a more favorable foreign passenger-rights regime may change the final recovery.
Domestic-flight delay is measured at the destination, not merely by the late departure. The percentage applies to the affected-segment fare after fuel surcharge, airport charges, and other fees are excluded. The input for the full segment payment remains separate because a non-performed segment may generate a refund reference based on that payment.
| Destination arrival delay | Rate | Calculation |
|---|---|---|
| At least 1 hour but less than 2 hours | 10% | Eligible segment fare multiplied by 10% |
| At least 2 hours but less than 3 hours | 20% | Eligible segment fare multiplied by 20% |
| At least 3 hours | 30% | Eligible segment fare multiplied by 30% |
A replacement flight can include service by another airline, but it must be available within 12 hours to count as a replacement under this part of the standard. Exactly 1 hour of arrival delay does not start the percentage remedy. More than 1 hour through exactly 3 hours uses 20%, and more than 3 hours uses 30%.
| Replacement status | Monetary standard | Other remedy |
|---|---|---|
| More than 1 hour through 3 hours late | 20% of eligible fare | Reasonable lodging and meal cost when necessary |
| More than 3 hours through 12 hours late | 30% of eligible fare | Reasonable lodging and meal cost when necessary |
| No replacement or arrival more than 12 hours late | Affected-segment refund | Same-route ticket or transportation voucher |
The calculator treats a domestic replacement arriving more than 12 hours late as unavailable. In that case it shows the full affected-segment payment as a refund reference and identifies the same-route ticket or voucher remedy. It does not silently apply a 30% rate to a replacement that falls outside the 12-hour definition.
International delay uses percentage bands, while international cancellation and non-performance use dollar caps based on both the scheduled flight duration and the replacement arrival delay. The KRW conversion field is a planning convenience only. It is not a statutory exchange rate and does not determine the currency in which the airline must resolve the claim.
| Destination arrival delay | Rate | Boundary treatment |
|---|---|---|
| At least 2 hours but less than 4 hours | 10% | Exactly 2 hours is included |
| At least 4 hours through 12 hours | 20% | Exactly 4 and 12 hours are included |
| More than 12 hours | 30% | The delay must exceed 12 hours |
| Scheduled flight duration | Replacement arrival delay | Maximum per passenger | Treatment |
|---|---|---|---|
| 4 hours or less | More than 2 hours through 4 hours | USD 200 | Cap includes reasonable lodging and meal expense |
| 4 hours or less | More than 4 hours | USD 400 | Exactly 4 hours remains in the USD 200 band |
| More than 4 hours | More than 2 hours through 4 hours | USD 300 | Cap includes reasonable lodging and meal expense |
| More than 4 hours | More than 4 hours | USD 600 | Exactly 4 hours remains in the USD 300 band |
| Any duration | No replacement provided | USD 600 | Affected-segment refund is shown separately |
If the passenger refuses a replacement, the standard calls for a refund of the unperformed segment and evaluates the dollar cap using the earliest replacement that the airline could have provided. Exactly 2 hours of delay does not begin fixed-dollar compensation, and exactly 4 hours stays in the lower fixed-dollar band. These boundaries differ from the international delay percentages, so the disruption type must be selected carefully.
Eligible fare per passenger equals the affected-segment payment minus excluded fuel surcharge, airport charges, and other fees. Total percentage compensation equals eligible fare multiplied by the rate and the number of passengers with the same fare conditions.
KRW reference equals the per-passenger dollar cap multiplied by the passenger count and the user-entered USD/KRW rate. When the standard also calls for a segment refund, the calculator adds the refund only in the separate cash-total reference.
Assume an affected-segment payment of KRW 180,000 and KRW 30,000 of excluded charges. The eligible fare is KRW 150,000. A 150-minute delay is in the 20% band, producing a KRW 30,000 estimate per passenger.
A scheduled duration of 4 hours or less and a replacement arrival 5 hours late produce a USD 400 cap per passenger. For two passengers at a reference rate of KRW 1,400 per dollar, the displayed KRW equivalent is KRW 1,120,000. Reasonable lodging and meal expense is included within that cap rather than automatically added again.
With a KRW 180,000 affected-segment payment and no replacement, the calculator separates a KRW 180,000 refund reference from the USD 600 cap. At KRW 1,400 per dollar, the dollar reference is KRW 840,000 and the combined cash reference is KRW 1,020,000. Actual currency, exchange rate, and recognized expense remain claim-specific.
The Korean standard excludes compensation when the airline proves an applicable unavoidable cause. The listed categories include weather accepted by the competent authority, airport circumstances, aircraft connection, an inspection required by an approved maintenance standard, and an unforeseeable measure necessary for safe operation. The availability of a category does not mean that a short generic notice proves the facts of a particular flight.
Ask for the specific operational cause and supporting chronology. Preserve notices, public airport restrictions, and information about comparable flights as supporting context. Choose the uncertain responsibility option when the airline has not yet established the exemption. The calculator will preserve the potential amount but label it as conditional. Choose the proven-exemption option only when the basis has actually been established; the monetary result then becomes zero without showing an expense remedy.
Article 61 of the Korean Aviation Business Act requires an air transport business to notify the applicant of the damage-relief result within 14 days after receiving the application. A special reason such as a foreign agency inquiry or translation can extend notice to no more than 60 days. A matter that the airline cannot process directly may be transferred to the Korea Consumer Agency.
Enter the difference between scheduled destination arrival and actual or replacement-flight arrival. A flight can recover time in the air, so the departure delay alone can place a claim in the wrong band.
Use only the payment allocated to the affected one-way segment. Ask the airline for a fare breakdown if the receipt does not identify segment values. Dividing the round-trip price in half is only a temporary planning assumption, not verified claim evidence.
They can address different benefits, but the result depends on whether the policy benefit is fixed or indemnity-based and on its duplicate recovery terms. Give the insurer the airline settlement and expense receipts, then ask how overlapping loss is treated.
No. The departure, destination, carrier, and itinerary can bring a European Union, United Kingdom, Canadian, or other passenger-protection regime into the analysis. Compare those rules and the conditions of carriage; use this estimate as the Korean dispute-resolution baseline.
No. The calculation expects a documented KRW payment for the affected segment and does not invent a statutory cash value for miles. Check the carrier terms for mileage restoration, taxes, fees, and replacement travel treatment.
The thresholds were checked against the current texts in the Korean National Law Information Center on July 28, 2026. The Consumer Dispute Resolution Standards are Korean Fair Trade Commission Notice No. 2025-14, issued and effective on December 18, 2025. The Standards for Protection of Users of Air Transportation are Ministry of Land, Infrastructure and Transport Notice No. 2026-116, effective March 18, 2026.
A 30-minute schedule-change notification threshold under the air-user protection notice is not a 30-minute payment threshold. The compensation tables begin at 1 hour for Korean domestic transportation delay and 2 hours for international transportation delay. Keep notification duties and compensation bands separate when describing the claim.
Enter the route, disruption, destination arrival delay, affected-segment price, replacement status, and responsibility evidence. Save the resulting breakdown together with the airline notices and receipts, then ask for a written response through the airline damage-relief process.